Refund Policy

1. General rule

AIRA sells digital services and prepaid credits. Except where the law requires otherwise or this policy states a specific exception, all fees are non-refundable once:

• a subscription billing period has started; or
• credits from a plan or top-up pack have been added to your account (whether or not you have used them yet).

2. Subscriptions (monthly & annual)

• You may cancel anytime from the AIRA app. Cancellation stops future renewals; you keep access and any unused monthly credits until the end of the current billing period.
• We do not provide prorated refunds for unused days in a billing period once payment has been taken.
• Annual plans are billed upfront. Refunds are not offered part-way through an annual term unless required by law or covered by an exception below.

Downgrading takes effect at the next renewal. Upgrading may charge a prorated amount through Stripe according to the plan shown at checkout.

3. Credit top-up packs

Top-up credits are added to your account immediately after successful payment. Purchased credits do not expire unless stated otherwise at the time of purchase.

Top-up packs are non-refundable after purchase, including if you change your mind or no longer need the credits. Unused purchased credits remain on your account if you cancel a subscription.

4. Free credits

New accounts receive free credits on signup (currently 10 credits). Free credits have no cash value and are not refundable or convertible to money.

5. When we may issue a refund

We will consider a full or partial refund (at our discretion) if you contact us within 14 days of the charge and one of the following applies:

• Duplicate or erroneous charge — you were billed twice for the same item, or Stripe charged an incorrect amount due to a technical error on our side.
• Credits consumed by a platform failure — credits were deducted for a commit/download where AIRA failed to deliver a usable bundle through a fault in our service (not due to blocked crawls, invalid exports, or source-site restrictions on your side).
• Statutory rights — you are entitled to a refund under UK consumer law (see section 7).

We generally do not refund because:

• AI mapping was inaccurate — you are expected to preview before committing credits (see our terms).
• A crawl was blocked by Cloudflare, firewalls, or robots rules you did not configure.
• Your ACF export did not match the destination block library.
• You committed credits and downloaded a bundle successfully.

6. How to request a refund

1. Email support@wpaira.com from the address tied to your AIRA account.
2. Include the date and amount of the charge, and your Stripe receipt if you have it.
3. Describe what went wrong (project ID, crawl run, or invoice reference helps us investigate faster).

We aim to respond within 5 business days. Approved refunds are returned to the original payment method via Stripe. Banks may take additional time to show the credit on your statement.

7. UK consumer rights

If you are a consumer in the UK, you may have a 14-day right to cancel certain online purchases. For digital services, this right can be lost once you begin using the service and acknowledge that you lose the cancellation right — for example by consuming credits or downloading a migration bundle.

Nothing in this policy affects your statutory rights. If you believe you are entitled to a remedy under the Consumer Rights Act 2015 or other mandatory law, contact us and we will review your case.

8. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is investigated. Please email support — we resolve most billing issues quickly and can reinstate credits where appropriate.

9. Changes

We may update this policy. The date at the top will change when we do. Changes apply to purchases made after the update unless otherwise stated.

10. Contact

Billing questions: support@wpaira.com. Related policies: Terms, Privacy.